At GERNITIC store, we are keen to protect the privacy of our visitors and customers, and we treat all personal data with strict confidentiality, in accordance with the regulations of the Ministry of Commerce and the personal data protection system in the kingdom of Saudi Arabia.

This policy is intended to clarify how we collect, use and protect your personal information when you use our website or services.

1. Information we collect

We may collect the following information when you use our website or when you make a purchase:

Personal identification data: such as full name, mobile number, e-mail.

Address and delivery data: such as City, neighborhood, detailed address, Zip code.

Payment data: such as payment card information (stored and processed securely via licensed service providers only).

Usage data: such as IP address, browser type and usage preferences, to improve the shopping experience.

We undertake not to collect any data that is not related to the service or is not legally allowed.

2. How to use the information

The information we collect is used for the following purposes:

Processing of orders, execution of purchases and deliveries.

Communicate with the client about the status of the order, inquiries or offers.

Improve the shopping experience and services provided on site.

Comply with relevant local regulations and regulations (e.g. electronic invoices, taxes).

Protection against fraud and ensuring the security of electronic transactions.

3. Protection of information

We use secure encryption and communication systems (SSL) to protect payment data and personal information.

Access to personal data is limited only to employees or authorized entities who need it to provide services.

We do not sell or share customer data to any third party except in the following cases:

Reliable payment and delivery service providers.

Official authorities upon request in accordance with Saudi regulations.

4. Cookies (Cookies )

We use cookies to improve the user experience and monitor the performance of the site.

You can disable them from the browser settings, but this may cause some properties to not work perfectly.

5. Sharing data with third parties

We may share some data that is only necessary with third parties to perform specific tasks, such as:

Shipping and delivery companies.

Licensed e-Payment Gateway Providers in Saudi Arabia.

E-marketing service providers (in case of subscription to the newsletter).

All the parties we deal with are committed to the confidentiality of the information and to using it only for the specified purposes.

6. Customer rights

According to the Saudi personal data protection system, the customer has the right:

Access and view his personal data.

Request correction of data in case they are inaccurate.

Request the deletion of personal data if there is no longer a legal or operational need to retain it.

Withdrawal of consent to data processing at any time (unless this affects the completion of the ongoing business transaction).

To exercise any of these rights, you can contact us by e-mail below.

7. Save data

We retain customer data only for the period necessary to provide services or fulfill statutory obligations (such as saving invoices and previous orders for a specific period in accordance with Ministry of Commerce regulations).

8. Updates to the Privacy Policy

We may update the Privacy Policy from time to time, to be in line with new regulations or technical improvements.

Your continued use of the site after any update is considered an acceptance of the updated policy.