Terms and conditions
Welcome to GERNITIC online store, specializing in skin care products and cosmetics.
Please read these terms and Conditions carefully before using the website or making any purchase.
By using our website, you agree to be bound by the terms below.
1. Definitions
Store / we / our website: refers to the GERNITIC online store and all its sub – pages of the link https://www.gerneticarabia.com/
Customer / user: is any person who visits the store, purchases products or uses services.
Products: includes all skin care, beauty and perfume products that are offered for sale through the store.
2. Use of the website
The user must be 18 years of age or older or use the site under the supervision of a guardian.
The user is obliged to provide correct and complete data upon registration or purchase.
The store reserves the right to cancel or suspend the account in the event of any violation or attempted fraud.
It is forbidden to use the site for any illegal purposes or violating the rights of third parties.
3. Products and prices
All prices displayed are in Saudi riyals () and include Value Added Tax unless otherwise indicated.
We reserve the right to modify prices or update products without prior notice.
The displayed photos of the products are for illustrative purposes only, some minor details may differ from reality.
4. Payment
GERNITIC store supports payment methods approved in the kingdom, including:
Range
Credit cards (Visa / MasterCard)
Apple Pay
STC Pay
Bank transfer
Payments are made through secure electronic payment gateways licensed by the competent authorities in Saudi Arabia.
If the payment fails, the store is not responsible for booking or keeping the product.
5. Shipping & delivery
The store provides shipping service to all regions of the kingdom of Saudi Arabia.
Delivery is usually made within 2 to 7 business days depending on the city and the shipping company.
Shipments may be delayed in some emergency situations (such as weather conditions or logistical factors).
Please make sure to enter the correct shipping address to avoid any delay or loss of the order.
6. Return & exchange
The customer can request a return or exchange within 7 days of receiving the order, provided:
The product must be unused and in its original condition with the original packaging.
It is not accepted to return or exchange open or used products for the sake of health safety.
In case the product is defective or the wrong product has been shipped, the store will bear the shipping and return cost.
Returns are processed within 7 to 14 business days after receiving the product and conducting an inspection.
7. Intellectual property
All content on the GERNITIC website (including logos, texts, images, designs, trademarks)
They are copyrighted and may not be used or republished without the prior written permission of the store administration.
8. Privacy and data protection
At GERNITIC, we are committed to protecting the privacy of our customers،
All your personal data is subject to our Privacy Policy, which is consistent with
The personal data protection system in the kingdom of Saudi Arabia.
Your data will not be sold or shared to any third party except for logistics or payment to facilitate the order.
9. Limitation of liability
The store assumes no responsibility for damages caused by improper use of products.
All products are intended for external use only, it is advisable to test them on a small area of the skin before full use.
The store is not responsible for any skin reactions or allergic reactions caused by improper use or ignoring the instructions.
10. Amendments to the terms
GERNITIC store reserves the right to update or amend these terms at any time.
Amendments are effective immediately after they are posted on the site, so it is advisable to periodically review this page.
11. Applicable law
These terms and conditions are governed by the laws and regulations of the kingdom of Saudi Arabia،
Any dispute shall be referred to the competent judicial authorities within the kingdom.